App Store Purchases
Subscriptions bought in the Onmode app on iPhone or iPad are billed by Apple and are subject to Apple’s refund policies. Refunds for these purchases are decided by Apple, not by us, and we cannot issue them ourselves.
- Request a refund at reportaproblem.apple.com: sign in with your Apple Account, choose “Request a refund”, and pick the Onmode charge.
- To stop future charges, cancel in Settings → your name → Subscriptions → Onmode. Deleting the app does not cancel your subscription.
If you’re not sure how to do this or Apple declines and you think it shouldn’t have, write to us and we’ll help.
Direct Purchases
The rest of this Policy applies to purchases made directly with us, for example on our website where we offer it. Because digital subscription services are available immediately upon activation, purchases are generally considered final. However, we review every refund request individually, in line with this Policy and applicable consumer protection laws, and we err on the side of the customer: any charge made by mistake will be fully refunded.
Trial Periods
New users may access a free trial before their subscription begins. If you do not cancel before the free trial ends, your account automatically converts to a paid subscription at the price disclosed at purchase, plus any applicable taxes.
If you were charged because you started a trial by accident or did not cancel in time, contact us and we will refund that charge in full. Please reach out as soon as you notice the charge.
We may offer a low-cost introductory paid trial. Paid trial fees are generally non-refundable, as the trial itself constitutes access to and use of the Services. An exception is made if documented technical issues on our end prevented you from accessing the Services during the trial period.
When You May Be Eligible for a Refund
You may be eligible for a refund if:
- The charge was made by mistake, including a trial you started by accident or forgot to cancel.
- You request a refund within 14 days of the initial subscription purchase or a renewal and have not substantially used the Services during that period.
- You experienced documented technical issues caused by our platform that prevented access to the Services, and we were unable to resolve them within a reasonable timeframe.
- You were charged in error due to a billing system failure on our part.
- Applicable consumer protection law in your jurisdiction grants you a statutory right of withdrawal or refund.
When Refunds Will Not Be Issued
Refunds will generally not be granted if:
- You changed your mind after substantially using the Services during the billing period.
- More than 14 days have passed since the charge (unless the charge was made by mistake or a refund is required by applicable law).
- Your account was suspended or terminated due to a violation of our Terms of Use.
- The request relates to a paid trial fee (except as set out above).
How to Request a Refund
To request a refund for a purchase made directly with us, use the contact form or email hello@onmode.fit and include:
- The email address the subscription was made with
- The last 4 digits of the card used for payment (never send the full card number)
- The date and amount of the charge
- The reason for the request, with any relevant screenshots or documentation
We usually respond within 2 business days, and always within 5 to 7 business days.
Refund Processing
Approved refunds are credited to your original payment method promptly after approval. Depending on your bank, the funds typically appear on your card within 10 days. If you still have not received an approved refund after that time, contact us again and we will chase it with our payment processor. We do not issue refunds in cash or to alternative payment methods.
Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. Please reach out to us first: a refund request to us is resolved faster than any chargeback process.
Your Consumer Rights
Nothing in this Policy limits or excludes any statutory rights you may have under applicable consumer protection law. If you are a consumer in the European Union, you may have the right to withdraw from a digital subscription agreement within 14 days of conclusion of the contract, unless performance has begun with your prior express consent and acknowledgment that you thereby lose the right of withdrawal.
Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.
Contact
Seebit Interactive Agency SRL, Str. Infratirii nr. 6, Targu Mures, Romania.
Email: hello@onmode.fit, or use the contact form.